Support
Support for verinice is provided by SerNet GmbH, the software manufacturer. How you access this support depends on how you operate verinice.
verinice.cloud Support
For technical questions regarding setup and day-to-day operation, please purchase a support budget. Details on the scope, duration, and process can be found on the product page.
Do you already have a budget?
Then please submit your request, specifying the project number, to support@verinice.com.
verinice.onprem support
If you run verinice on your own infrastructure, there are three modules to choose from instead of one:
- Installation support to get you started,
- Update support for up to four updates per year, and a
- support budget of 20 hours per year.
Contract via Procurement or Legal Department
Do you need a support contract through the traditional procurement process?
Please email sales@verinice.com. We will respond with a draft contract by the next business day at the latest.
Technical Support
SerNet is responsible for the development of verinice and for technical support. For all technical matters—setting up your management system, defining the scope, justifying security requirements, and preparing for an audit—the network of verinice partners is at your disposal. The certified partner companies employ consultants who are familiar with both the standards and the tool. They provide consulting services, support projects, and offer training. Where appropriate, we coordinate closely with them.& nbsp;
Find certified verinice partners